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Delivery Guide

We want you to have the best experience possible, so here are some tips on preparing for your delivery.

Will it work in the space I have planned?

Our published dimensions (e.g. 93"W x46"D x32"H) width x depth x height in inches, will help you decide if your furniture will fit in your space. To help you make sure your furniture purchase can be delivered inside your home, we’ve provided some tips on how to measure. Measure carefully Before you purchase furniture, please measure the intended area in your home to be sure everything will fit accordingly. Measure the furniture by length, width and height to determine how much floor and wall space it will need. Measure the diagonal depth and width of the furniture to determine if it will fit through your home's entryways. We will not hoist furniture or remove windows.

1. Measure Your Residence Entryways

Use a measuring tape to measure the heights (A) and lengths or widths (B) of any hallways and door accesses, as well as the entry clearance (C).Measuring for furniture


2. Measure Your Furniture (or ask a store associate to measure for you)

Sofas: Measure the width (A) and diagonal depth (B)*.
Bookcases, Armoires, etc.: Measure the diagonal height at widest point (A) and depth (B).
Measuring furniture Sofa width must be less than entryway dimension A or C. Depth must be less than entryway dimension B Diagonal height must be less than entryway dimension A or CDepth must be less than entryway dimension B

3. Compare the Dimensions of Your Residence and Your Furniture Piece

Don't forget to make note of any other obstacles such as ceilings, fixtures, interior walls, stair well banisters and turns.

*The diagonal depth of the sofa can be determined by first placing a straight edge from the highest point of the back frame (do not include pillows) to the front of the arm.

Then, using your measuring tape, measure from the bottom rear corner of the sofa up to the point that bisects the straight edge.Please note: This is merely a guide on how to measure and does not guarantee your furniture purchase will fit. You should consider the size constraints of the entire path from our delivery truck to the item's final destination. After determining the dimensions of the room, you may also want to consider designing custom furniture pieces specifically scaled to fit your space.

Will the furniture and our delivery team fit through all necessary doorways, hallways or stairways with product?
Is your room ready for the furniture to be delivered, with space cleared?
During delivery, inspect your furniture and report any damage to our delivery team. We will work to resolve the issue promptly.


  1. Measure from the floor to the top of the doorway (height).
  2. Measure between the narrowest parts of the doorway’s width (inside the doorjambs).
  3. Measure the amount of room from the doorway to the nearest opposite wall in the hallway.

Keep in Mind

If you’ve measured the width of your piece and have found it isn’t going to fit through the front door (or any door on the way!), don’t panic — you may still have some options. If you’re close (within an inch or two), consider removing the door from its hinges — the extra space is often just enough to let a tight fit squeeze by. If removing the door still isn’t enough, consider shifting the piece — can it fit through if tilted on its side or held at an angle. (Sofas, in particular, often need to be held diagonally in order to fit through entryways, and the diagonal measurement should be available in the store or on the store’s website.) What about disassembling the piece — is there any way to break it down into smaller parts?


  1. Measure from the lowest ceiling area to the site directly under this point.
  2. Measure between the narrowest positions of the stairway (probably from the handrail to handrail or handrail to wall).

Keep in Mind

When moving smaller pieces, a stairway shouldn’t be harder to navigate than a hallway (other than the extra muscle power required!). But problems can crop up when moving larger pieces because obstacles like railings, corner turns, and low over-stair ceilings can come into play. Measure them ahead of time to avoid any issues.

Door Clearance/Hallways

Pay special attention to door clearance, and make sure you consider a hallway’s tight corners. In some cases, a door opens into a hall that immediately turns left or right —you need to measure that area to make sure your furniture can clear that corner.

Stairway Landings

  1. Measure from the landing’s floor to the ceiling (height)
  2. Measure between the two narrowest portions of the landing’s width.
  3. Measure between the two narrowest portions of the landing’s depth.

Remove Obstacles

If you don’t remove unnecessary items (kids’ toys, pet gear, knick-knacks) from the route ahead of time, the installation process can become cumbersome. Also, take special care around pictures on walls or ceiling light fixtures to avoid bumping or jostling them.

Other Helpful Tips

  • Plan the Route

If you have a table that has the option of extending with leaves for additional guests, be sure to purchase a couple of extra chairs in an identical style so you can pull them up when the table leaves have been extended.

  • Consider Corners

Corners can be visually deceiving, so you may have to get creative (“We can hold this dresser vertically for a few moments, right?”) or consider disassembling the piece to get the job done.

  • Check Elevator Size & Space

Live in an apartment or other building with multiple floors? Don’t forget to measure the size of your elevator! It’s another part of measuring that entire path from the front door to the final place. Plan on measuring both the doorway and the interior of the elevator.

  • Measure Twice, Move Once

Checking dimensions a second time is the best way to avoid making a mistake. Make sure you mark the dimensions clearly to keep track of which is which (width, depth, and height).

  • Take Professional Advice

If your piece is being delivered (or installed) by a professional service, follow their lead — they probably know what they’re talking about!

Prepare your home

  • Securing low-hanging light fixtures
  • Removing doors if necessary
  • Putting rugs in place
  • Moving other furniture, pictures or art out of the way
  • Ensuring pets are out of the way
  • Measure carefully

In preparation for receiving your order, you will need to obtain specific measurements that relate to fitting furniture through entryways. Use the measurement methods below and a tape measure to get an accurate measurement:

Also consider

Can your street/driveway accommodate a 14-foot box-truck? We also need 12-14 feet in height to clear telephone, cable wires and any other obstructions.